Privacy policy

Privacy Policy

This Privacy Policy explains how Joyce's Hardware ("we," "us," or "our") collects, uses, and protects your personal information when you use our website and services (the "Services").

By using our Services, you agree to the practices described in this policy.

1. Information We Collect

We collect information that identifies you or can be linked to you. The types of personal information we may collect include:

  • Contact Details: Your name, address, phone number, and email address.
  • Financial Information: Payment card details and transaction history.
  • Account Information: Username, password, and preferences.
  • Transaction Information: Items you view, purchase, or return.
  • Communications: Information you provide when you contact us.
  • Technical Information: Data about your device, browser, and how you use our website (e.g., IP address).

2. How We Collect Your Information

We collect your information from several sources:

  • Directly from you when you make a purchase, create an account, or contact us.
  • Automatically through cookies and similar technologies when you use our website.
  • From our service providers (like Shopify) who help us operate our Services.
  • From third-party partners for advertising and analytics.

3. How We Use Your Information

We use your personal information for the following purposes:

  • To Fulfill Your Orders: Process payments, arrange shipping, and manage returns.
  • To Improve Our Services: Personalize your shopping experience and recommend products.
  • For Marketing: Send you promotional messages and show you relevant ads (you can opt-out at any time).
  • For Security: Detect and prevent fraud and secure our Services.
  • To Communicate With You: Provide customer support and respond to your inquiries.
  • For Legal Compliance: Meet our legal obligations and enforce our policies.

4. How We Share Your Information

We may share your information in the following situations:

  • With Service Providers: Companies like Shopify that help us with payment processing, shipping, and IT support.
  • With Business Partners: For advertising and marketing purposes.
  • When Required by Law: To comply with legal requests or protect our rights.
  • With Your Consent: In other ways that you explicitly authorize.

5. Your Rights and Choices

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you.
  • Request Correction of inaccurate data.
  • Request Deletion of your personal information.
  • Opt-out of Marketing Communications by using the unsubscribe link in our emails.

To exercise these rights, please contact us at onlinesales@joyce.ie. We will respond to your request as required by law.

6. Data Security and Retention

We use reasonable security measures to protect your information. However, no method of transmission over the internet is 100% secure.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure these transfers are protected by appropriate legal safeguards.

8. Children's Privacy

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

9. Third-Party Links

Our website may contain links to other sites. We are not responsible for the privacy practices of these external websites.

10. Changes to This Policy

We may update this Privacy Policy periodically. The "Last Updated" date at the top of this page will indicate when changes were made.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

For questions related to Shopify's data processing, please visit the Shopify Privacy Policy.

Last Updated: September 23, 2025