Privacy notice

Protecting Your Privacy

At joycehardware.com and stoveshop.ie (under the management of Joyce & Sons (Headford) Ltd), (“we”, “our”, “us”) are 100% committed to protecting the privacy and security of our customers and site visitors. joycehardware.com and stoveshop.ie (under the management of Joyce & Sons (Headford) Ltd), are in line with the Irish Data Protection Act 2018. If you have any questions about how we Protect Your Privacy, contact us at sales@joyce.ie. For all our services, the data controller responsible for your privacy is joycehardware.com and stoveshop.ie (under the management of Joyce & Sons (Headford) Ltd.)

How we use your information-

We use your information in different ways, what we do depends on the information.
Your name and contact details

How we use your name & contact details: Why?

-Deliver your purchases to you, we’ve got to do this to perform our contract with you.
-Send you service messages by text, e-mail, such as order updates, we’ve got to do this to perform our contract with you.
-Sending you information by email, SMS, or post, about our new products and services. To keep you up to date. We only send this with your permission.
-Fraud prevention and detection, to prevent and detect fraud against either you or joycehardware.com and stoveshop.ie (under the management of Joyce & Sons (Headford) Ltd.
-Showing you joycehardware.com and stoveshop.ie (under the management of Joyce & Sons (Headford) Ltd adverts as your browse the web so you can see our latest products and deals

Your payment information-

This means your card’s security/CVV code, we don’t keep them.
How we use your payment information: Why?

-Take payment, and give refunds, we’ve got to do this to perform our contract with you.
-Fraud prevention and detection, to prevent and detect fraud against either you or joycehardware.com and stoveshop.ie (under the management of Joyce & Sons (Headford) Ltd.

Your contact history with us-

What you’ve said to us for example, over the phone, on email, or on social media.
How we use your contact history: Why?

-Provide customer service and support, we’ve got to do this to perform our contract with you.
-Train our staff, so that, when you contact us, you get the best possible customer service.

 Purchase history and saved items-

What you’ve bought and what you’ve stored in your basket for another time.
How we use your purchase history and saved items: Why?

-Sell you things, we’ve got to do this to perform our contract with you.
-Provide customer service and support, and handle returns, we’ve got to do this to perform our contract with you.
-Finding out what you, and other customers, like to ensure we are giving you what you want, and to stay ahead of the competition.

Surveys, Competitions & Promotions-

How we use your responses to surveys, competitions and promotions: Why?
Run the survey, competition or promotion, we’ve got to do this to perform our contract with you.

You don’t have to give us any of this personal information but if you don’t, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience, we do not hold onto your information after the competition.

Sharing your information-

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is essential in order do that.

However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

-Companies in the joycehardware.com and stoveshop.ie (under the management of Joyce & Sons (Headford) Ltd group, as sometimes different bits of our group are responsible for different activities (especially licensed ones).
-Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies.
-Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud.
-Companies approved by you, such as social media sites (if you choose to link your accounts to us), and Paypal where you choose to use their payment service.

Marketing messages-

If you have said we can, we’ll send you marketing messages by email, text.

How to stop marketing messages from joycehardware.com and stoveshop.ie (under the management of Joyce & Sons (Headford) Ltd, you can stop receiving marketing messages from us at any time, you can do this by emailing sales@joyce.ie

Please note that, joycehardware.com and stoveshop.ie (under the management of Joyce & Sons (Headford) Ltd, comprises a complex web of many inter-connecting services, so you might get messages from us while we process your request.

Stopping marketing messages will not stop service communications (such as order updates or where you have expressed an interest in an activity at joycehardware.com and stoveshop.ie (under the management of Joyce & Sons (Headford) Ltd, seeing adverts for joycehardware.com and stoveshop.ie (under the management of Joyce & Sons (Headford) Ltd online. We also engage in online advertising. Like many companies, joycehardware.com and stoveshop.ie (under the management of Joyce & Sons (Headford) Ltd use banners and ads when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.

Keeping your information-

We’ll only hold on to your information for as long as you are a customer. If you no longer wish to be a customer, you can also contact our Customer Care team and request to delete all the information we have on you. If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

Your rights-

You have a lot of rights relating to your personal information:

-The right to be informed about how your personal information is being used.
-The right to access the personal information we hold about you.
-The right to request the correction of inaccurate personal information we hold about you.
-The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
-The right to stop direct marketing messages, which you can do through emailing sales@joyce.ie, and to withdraw consent for other consent-based processing at any time.
-The right to request that we transfer or port elements of your data either to you or another service provider
-If you want to exercise your rights, have a complaint, or just have questions, please contact us, sales@joyce.ie.

Changes to how we Protect Your Privacy-

We may change this page from time to time, to reflect how we are processing your data.

If we make significant changes, we will make that clear on the joycehardware.com and stoveshop.ie (under the management of Joyce & Sons (Headford) Ltd or by some other means of contact such as email, so that you are able to review the changes before you continue to use joycehardware.com and stoveshop.ie (under the management of Joyce & Sons (Headford) Ltd.

Monitoring-

We may monitor and/or record:

Transactions and activities at all points of contact;
-Web, traffic and activities

These are to ensure that we carry out your instructions accurately, for training purposes and to improve our services, and to ensure security and prevent fraud.  For the greater security of our customers and staff, and to prevent and detect crime, we use CCTV in and around our premises.

Cookies-

We use cookies on our website.
What about cookies?

We use cookies when you visit our site. There are four main types of cookies – here’s how and why we use them.

(1) Site functionality cookies – these cookies allow you to navigate the site and use our features, such as “Add to Bag” and “Save for Later”.

(2) Site analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.

(3) Customer preference cookies – when you are browsing or shopping on joycehardware.com and stoveshop.ie (under the management of Joyce & Sons (Headford) Ltd, these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible, and more personal to you.

(4) Targeting or advertising cookies – these cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.

By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. We will only use these if you accept the cookies, we will never use these without your consent. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site, and the complete joycehardware.com and stoveshop.ie (under the management of Joyce & Sons (Headford) Ltd user experience.