Our Delivery Policy
We offer nationwide delivery service across the island of Ireland. We can also arrange for international deliveries.
Delivery Price Zones
The following delivery charges apply to products being delivered to the Island of Ireland.
Please contact us on [email protected] for LOCAL DELIVERY RATES for large items or for any queries regarding deliveries.
- Small Items Delivery Charges only €7.95
- Exceptions apply to small fragile items €17
- Large Items Delivery Charges Only €60
- *for multiple pallets prices may vary
When will my order be delivered?
We normally expect your delivery to arrive to you within 3-10 working days for items in stock, after order is processed. For exceptional cases delivery can take up to 30 days for special orders. We will notify you by email if such a delay is expected to occur. Please note due to Covid19 we cannot provide an ETA.
We regret at present we cannot deliver on weekends or bank holidays. Our staff physically checks all goods prior to dispatch from Joyce’s Hardware & Home. A valid signature from your household will be required by a person 18 years or older. You will then become the owner of the items and Joyce’s Hardware & Home will not be liable for their loss or destruction. It your responsibility to check the goods are not damaged upon delivery before signing for same. We ask that all our customers inspect their purchases on delivery/collection on arrival as we are unable to accept claims for breakages, scratches or any damages more than 72 hours after delivery/collection.
Joyce Hardware shall be under no liability for any delay or failure to deliver the products within estimated time scales.
Returns Made Simple
We hope that you are satisfied with your purchase, however should you need to return a product to us, please refer to the information below:
When you make an online purchase you have a statutory right to return unopened goods (other than special order or customized) up to 14 days after receiving your order, this is known as the cooling off period. (European Directive on Distance Selling). If you wish to change or cancel an order right up until it is dispatched we can facilitate this for you. If you change your mind and want to change or return the goods once you receive them, you can return unopened goods to us and we will then organize a refund following inspection of the goods, excluding delivery costs. You will be responsible for the cost of returning the goods to us. We are happy to assist you with the return of any items that are unsuitable. Please be aware that all aware that all goods being returned must be in perfect, resalable condition, in the original packaging and with tags attached where applicable.
To arrange a return or exchange please contact our online sales team at [email protected]
When you make an instore purchase, you can return unopened goods (other than special order or customized) up to 30 days after purchase, with valid receipt. Goods returned after 30 days will incur a 20% restocking charge. Returns will not be accepted after 60 days. We have the right to offer a credit note. We are happy to assist you with the return of any items that are unsuitable. Please be aware that all aware that all goods being returned must be in perfect, resalable condition, in the original packaging and with tags attached where applicable.
Exceptions: We are unable to offer a refund or an exchange under this policy on the following items: gift cards, mattresses, pillows etc. large domestic appliances, kitchen appliances, toilet seats, mixed paint, paint testers, special order items, bespoke orders, clearance goods.
In addition, any technology, haircare, Samsung or Apple products etc. purchased with a tamper proof seal cannot be returned once this seal is broken. We cannot refund your purchase if the goods were ordered to your specification, or if the goods are not a stock item. This policy does not affect your legal rights.
Prior to returning the goods purchased online by post or courier, please contact [email protected] who will guide you through our hassle-free returns procedure. This may include a inspection of the goods, and at our discretion, arranging for the goods to be sent for repair, or providing you with a replacement or refund. Goods must be returned within a reasonable timeframe. This timeframe may vary from product to product and we can advise you of this.
Prior to returning the goods purchased instore by post or courier, please contact [email protected] who will guide you through our hassle-free returns procedure. This may include inspection of the goods, a valid receipt, and at our discretion, arranging for the goods to be sent for repair, or providing you with a replacement or refund. Goods must be returned within a reasonable timeframe. This timeframe may vary from product to product and we can advise you of this.
Replacements: In the event that we are providing you with a replacement item, we will do so in a reasonable timeframe, as far as practicable. Please be advised that due to Covid-19 there may be delays with sourcing products.
Electrical items: will be valid under warranty for specific timeframes subject to presenting a valid receipt. Certain products may require registration with supplier for warranty. Supplier procedures will be adhered to with regard to service calls, repairs and replacements.